Dameware Germany

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If you don´t find a solution for your problem, then please fill out the form below. We will contact you as soon as possible.

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Company Name :

Attn :

Email :

Phone Number:

Specification of your Computer (Admin-Computer):

Product:

Operating System of the Admin-Computer:

RAM:

Specification Remote-Computer:

Operating System of the Remote-Computer:

RAM:

Graphics Card: (only nessecary for DameWare Mini Remote Control issues)::

The problem occours on:

	Several Computers
	Only one single Computer

If you have problems with more than one computer, please describe these computers below as exact as possible.

Network:

Which of the following options do you use to control the computer(s) remotely?

LAN ?

WAN?

VPN?

Over several Subnets?

NAT?

Open Ports? Which ports are used?

NETBIOS over TCP/IP activated?

Router?

Is your name resolution working properly(WINS and/or DNS)??

Describe your problem:

• The problem occours on: Only one single Computer or on Several Computers?

• Happens this when you connect to a single computer or to all computers in the network?

• Can you reproduce the problem or not?

• Is the problem independent of the User or occours the problem only when you use a specific user account?

• Which rights does the administrator have?

• Which tests did you perform to find out the reason for the problems?


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